POSITION: BANQUET CAPTAIN - MONARCH BEACH GOLF LINKS

POSITION: BANQUET CAPTAIN - MONARCH BEACH GOLF LINKS

POSITION:  BANQUET CAPTAIN - MONARCH BEACH GOLF LINKS

Reports To:  Food & Beverage Manager/Director of Catering
 
Position Purpose
The Banquet Captain is responsible for the administrative and operational aspects of preparing and servicing all stages of an event from setup-up to breakdown. Communicating with staff, and the event contact of the group to ensure that all needs have been met and that the guest’s expectations are exceeded.
 
General Description of Duties and Responsibilities:
  • The ability to hire, train, motivate, organize, discipline, direct and supervise the work of Banquet Staff.
  • Assists with completion of weekly schedules as necessary to ensure adequate and consistent levels of service.
  • Will open and close day-to-day operation, checking each banquet room for proper set up 30 minutes before group arrives.
  • Greets Group Contact upon arrival and checks back periodically during the function.
  • Is expected in the room for 30 minutes prior to function to greet guests as they arrive, monitor service standards during function and/or help with service as needed.
  • Understands all paperwork, cash bar procedures, and Banquet Event Orders.
  • Is responsible at the conclusion of events to ensure that the facility is returned immediately to a clean, orderly and secured condition.
  • Assists team in developing lasting relationships with groups to retain business and increase growth.
  • Inspect grooming and attire of staff; rectify any deficiencies.
  • Leads shifts, coordinates functions with service staff and actively participates in the servicing of events.
  • Assists in projecting supply needs, such as linen ordering, and liquor and beverage ordering.
  • Ensures equipment and meeting space are in top condition.
  • Oversees cleanliness, attractiveness and layout of all functions to ensure that all events are set according to banquet event order and meet departmental standards.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction or resolve customer complaints.
  • Always adheres to billing polices and that banquet checks are posted to the respective revenue account.
  • Other duties as assigned.
Experience / Education / Certification Requirements:
  • Three (3) years or more of previous Banquet experience in hotel setting is desirable. 
  • Comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • High School Degree or Equivalent; Some College Preferred with focus in hospitality or related field.
  • One (1) year of banquet supervisory experience.
  • Ability to multi-task and learn quickly.
  • Able to work under pressure and problem solve quickly.
  • Excellent time management skills.
  • Computer skills required.
  • Must have or obtain required local and state license certifications (e.g., alcohol certification).
  • Must be able to perform basic math functions.
  • Availability to work evening, weekends and holidays.
 
Physical Requirements:
  • Must be able to lift 50 lbs. and push or pull 100 lbs.
  • Frequent bending turning, kneeling and stooping.
  • Must be able to stand and walk for extended periods.
  • Must be able to operate a golf car and other equipment in a safe manner.
  • Normal vision and hearing ranges required.
If you are interested and meet the qualifications, please submit your resume by email to ewilkes@monarchbeachgolf.com