POSITION: GENERAL MANAGER - POINT O'WOODS GOLF & COUNTRY CLUB

POSITION: GENERAL MANAGER - POINT O'WOODS GOLF & COUNTRY CLUB


POSITION:  GENERAL MANAGER - POINT O'WOODS GOLF & COUNTRY CLUB

Overview:

Point O' Woods is a full service private country club located in Benton Harbor in the southwest corner of Michigan. The club is just minutes away from Lake Michigan, 45 minutes from South Bend and two hours from Chicago. The 18-hole golf course, designed by Robert Trent Jones Sr., who called the "Point" "perhaps my best American course."
In July 2013, Point O’ Woods opened its new clubhouse to replace their iconic but aging original building. The new clubhouse compliments the quality and experience of their golf course. With a variety of excellent dining and entertaining facilities available at the club members have the opportunity to host parties, business meetings and special events of all kinds.
The membership’s primary interest is golf. The club has always had an active and extensive caddy program. Club tournaments and a successful junior golf program are important activities at the club. Members also enjoy Junior and Adult tennis programs. A large pool with lessons and activities for children and adults is offered throughout the summer.
The 6 Club Cottages at the Point O’ Woods Golf and Country Club are of unmatched quality and can be rented by the day, week, or any length of time that best suits member’s needs.

Position:

Point O’ Woods Golf & Country Club is a dynamic, progressive organization and the GM role is critical to the Club’s overall success. The GM works closely with the senior management team to ensure a seamless experience for members and guests. Direct reports to the GM include the Head Golf Professional, Golf Course Superintendent, Controller, Food & Beverage Manager, Executive Chef, and Chief Engineer. These department heads report to the General Manager and are charged with executing the mission of the club.
The General Manager is a highly visible “hands on” manager expected to engage members and lead/support service staff at all times.
The GM, as a strong and highly visible and respectful presence with the membership, must be an exceptional communicator, have excellent personal interactive skills and the maturity to instinctively know how to make members and guests feel welcome and comfortable and that they are consistently treated in a manner befitting a high quality private club. Further, he/she must be able to communicate these expectations to staff with diverse backgrounds and get them to understand and execute to those expectations.
The General Manager at Point O’ Woods Golf & Country Club is ultimately responsible for all aspects of club operations. He/she is the “face” of these operations and charged with ensuring all facets of service and the member experience are exceptional for all members and guests whether on the Golf Course, in the Clubhouse, at the pool and the halfway house, or in the Cottages.
The GM is the primary coordinator of the entire club’s operation and experience including: service, quality control, special events, member programming, budgeting, hiring, training, and supervision of all club staff. The food and beverage component at Point O’ Woods is very important to the overall experience and success of the club and member satisfaction and the GM will be directly involved in this key area of the operation.
The General Manager, working in conjunction with the Membership Committee Chair, is also responsible for the membership recruitment, retention, and on-boarding and integrating new members into the club culture.
 
General Description of Duties and Responsibilities:
  • Directly The ideal candidate will be a strong leader with exceptional club and or hospitality management experience, knowledge and skills including experience with membership growth and retention.
  • Experience with a golf oriented property that focuses on and understands the full golf experience.
  • The candidate must have a proven record of strong operational and financial management, and will have impeccable attention to detail and member service attributes.
  • Exceptionally strong food and beverage credentials, and most importantly, the ability to consistently define and achieve goals and objectives. Proven and verifiable leadership qualities with demonstrated ability to direct, coordinate and control all facets of a well regarded food and beverage operation.
  • Knowledgeable regarding typical club and clubhouse operations critical benchmarking and financial metrics that lead to proactive responses to trending curves.
  • Integrity, visibility, and creativity are of the utmost importance to the club's members along with strong interpersonal skills.
  • The club is looking for a “take-charge” consummate professional, with an “ownership mentality,” who will yield results and has a genuine desire to interact with the membership on a professional and hospitable level.
  • The desire is for strong general management skills with verifiable strengths in team development and the ability to consistently define and achieve goals and accountabilities for key department managers and employees.
  • The candidate must have proven Team Building and Leadership skills ensuring that the Department Heads and staff continue to strive for excellence.
  • Especially strong communication and interpersonal skills are considered essential, as is the competency to be a strong, confident, accountable leader that will express his/her experienced opinions.
  • Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the club; takes effective corrective action as required.
  • Development of the club's strategic plan in conjunction with BOD.
  • Welcomes new members and serves as the “face” of the club.
  • Consistently assures that the club is operated in accordance with all applicable local, state and federal laws.
  • Oversees the care and maintenance of all the club's physical assets and facilities.
  • Establishes and monitors compliance with purchasing policies and procedures.
  • Works with department heads to schedule, supervise and direct the work of all employees.
 
Experience / Education / Certification Requirements:
  • Some College degree in related field of study preferred. A minimum of 5-8 years related experience in a club environment is essential. CCM certification is a plus.
  • Salary: Open and commensurate with qualifications and experience. The club, along with the typical CMAA benefits, offers an excellent bonus and benefit package.
 
If you are interested and meet these qualifications please submit your resume, cover letter and references by email to careers@obsports.com.